30-Day Happy Plant Guarantee
Healthy plants, happy you
We check every plant before it leaves us. If something goes wrong in the first 30 days, we'll make it right.
What's covered
- Your plant arrives damaged
- Your plant has pests or disease
- Your plant starts to decline within 30 days, even with the care we recommended
What you get
A replacement or a full refund. If we need the plant back, we'll send you a prepaid label, so you never pay for return shipping.
How it works
- Email support@mygreenscape.ca or call 647-990-3646 within 30 days of delivery or pickup.
- Send your order number and a few clear photos of the plant, plus the box if it arrived damaged.
- We'll look at it with you. Sometimes it's an easy fix and we'll walk you through it. If not, we'll send a replacement or a full refund.
If your plant arrives damaged, let us know within 72 hours of delivery so we can sort it out with the carrier.
A few things to know
- Let your plant settle in for 7 to 10 days before repotting. If you repot during the first 30 days, the guarantee no longer applies.
- Plants that have been trimmed or otherwise changed aren't covered.
- Change of mind isn't covered, since plants can't be resold once they leave us.
- Cold damage in winter is only covered if you added Winter Shipping Protection to your order.
Plants with special conditions
A few plants are very sensitive to shipping and new environments. These are only covered if they arrive damaged:
- Venus Fly Trap (Dionaea muscipula)
- Nepenthes Pitcher Plant
We can't guarantee them after that, but we'll still help you care for them.
After 30 days
Our lifetime plant support doesn't run out. Send us a photo anytime and we'll help you figure out what's going on.
Need help?
- Email: support@mygreenscape.ca
- Call: 647-990-3646
- Live chat: available during business hours on our website
Let customers speak for us
I received my string of turtle today, though I ordered a small one most of the leaves look healthy and happy I kind of wish it had a few more strands but I’m going to work hard to make sure it’s happy and healthy! For winter protection they wrapped it in cotton I’m super happy with all my plants so far!
Very health roots and beautiful leaves, with new leaf coming out. Love this plant!
Absolutely love my plants! It was my first time ordering from this company and they did not disappoint. It arrived in perfect condition, carefully wrapped and protected. Will definitely be buying from them again!
You then have obviously ordered from MyGreenScape!! This BEAUTIFUL, bigger then I realized plant is a welcome addition to a very sad window.
Parfaite 🖤
The Stromanthe Triostar was the last plant I unwrapped from my second order from mygreenscape.ca. I gasped when I saw this beautiful plant with its long leaves of dark and light pink and green. The underside of the leaves are deep pink. And it has some stripes, especially underneath. She is very healthy and has a few new leaves unfurling. All the plants were packaged up very well. Thanks so much!
Such a pretty plant with big ol' leaves and tons of new growth coming in. So happy with it!
My order arrived quickly and all my plants were in great shape. I love this little plant, it arrived much fuller than I expected for the price.
Just received my 3 plants, excellent condition, verry satisfied
I'm so happy to have received this ZZ plant. Originally I ordered four plants, then after looking at my order I realized 2 of the same plant was in my cart. So I contacted Mygreenscape.ca and it was just in time as the shipment hadn't gone out yet. So I was advised I could pick another plant so that is how I became a plant parent for my ZZ :-) I'm grateful for the kindness I received -Thank you Imtiaz!
This is a very healthy plant. It's tall with interesting and shiny leaves. So nice to have this plant. Thanks Mygreenscape.ca
p.s. I want to purchase the ZZ Raven with my next order.