Return Policy

30-Day Happy Plant Guarantee

At Mygreenscape, we guarantee that every plant leaves our care in peak biological health. Our guarantee covers the viability and health of your plant for 30 days.

Returns & Eligibility

To maintain the biosecurity of our greenhouse and the health of our stock, we have strict return criteria:

  • Health Claims: If a plant arrives with significant damage, pests, or disease, we offer a full replacement or refund.

  • Aesthetic Returns: Due to the living nature of our products, we do not accept returns for "change of mind" or aesthetic preferences once a plant has been removed from its original environment for more than 24 hours.

  • Original Condition: Plants must not have been repotted, trimmed, or altered.

Question Answer
What if my plant is damaged? Contact us with photos within 30 days for a replacement.
Can I return it if I change my mind? To protect our stock from pests and stress, all plant sales are final once they leave our care, unless a health issue is proven.
Who pays for return shipping? For approved health-related returns, shipping is the responsibility of the customer.

 

Need More Help?

For further questions, feel free to email us at info@mygreenscape.ca or call 647-990-3646 during business hours.

Thank you for choosing MyGreenscape!