We're confident that your plants will arrive in happy, healthy condition! If not, we'll replace them for free as part of our 30-Day Customer Happiness Guarantee. The only caveat is that you must keep the plants in their original condition (i.e., plants are kept in shipping pot and substrate; no root disturbance; no cuttings taken, etc.) within the first 15 days of delivery. If they haven't been disturbed by then, they are guaranteed to be fine.
PLEASE NOTE: We discourage unnecessary repotting and any such changes within the fifteen-day period voids our guarantee.
We carefully package every order you place. However, we cannot guarantee against reasonable transit damage, including but not limited to minor folds or rips in leaves, or a proportionally small loss of foliage. We reserve the right to determine any plant's eligibility for a refund or replacement.
If a refund or replacement is warranted, we may ask you to ship the original plant back to us in proper fashion (e.g., correct size box, heat pack).
The guarantee applies to all online purchases within the first 30 days
Returns & Shipping
For returns, please reach out to us at email@example.com. To be eligible for a return, plants must be sent back within 15 days of purchase (postmarked within 15 days from purchase), in their original condition and packaging.
You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from your refund, if applicable.
When sending back a plant, ensure it's well-packaged to maintain its original condition upon arrival. Once we receive the return, we'll inspect the items and issue a refund if they're in resalable condition.
Please note that the time it takes for exchanged products to reach you may vary based on your location. If the item you're returning is over $75, consider using a trackable shipping service or purchasing shipping insurance, as we can't guarantee receipt of your returned item.