Return Policy
30-Day Happy Plant Guarantee
We check every plant before it leaves us. If something goes wrong in the first 30 days, we'll make it right, and we pay for return shipping.
What's covered
- Your plant arrives damaged
- Your plant has pests or disease
- Your plant starts to decline within 30 days, even with the care we recommended
How it works
- Email us at support@mygreenscape.ca within 30 days of delivery or pickup. Include your order number and a few clear photos.
- We'll look at the photos and get back to you.
- If we need the plant back, we'll send you a prepaid return label. You never pay for return shipping.
- Once it's sorted, we'll send you a replacement or a full refund.
What's not covered
- Change of mind, or a plant that just isn't your style
- Plants that have been repotted, trimmed or otherwise changed
- Cold damage in winter, unless Winter Shipping Protection was added to your order
- Venus flytraps and Nepenthes pitcher plants, unless they arrive damaged
FAQ
How long do I have to report a problem?
30 days from delivery or pickup. If your plant arrives damaged, please let us know within 72 hours with photos so we can sort it out with the carrier.
Who pays for return shipping?
We do. If a plant needs to come back to us, we'll email you a prepaid label.
Do I always have to send the plant back?
No. Often photos are enough. We'll tell you if we need it back.
Can I return a plant I don't like?
We can't take back plants for change of mind, since plants can't be resold once they've left us. If you're unsure about a plant before you order, message us and we'll help you choose.
How will I get my refund?
Refunds go back to your original payment method.
What if my plant needs help, not a replacement?
Send us a photo anytime. Every plant comes with lifetime care support, so we're happy to help even after 30 days.
Questions?
Email support@mygreenscape.ca or call 647-990-3646.
Let customers speak for us
I received my string of turtle today, though I ordered a small one most of the leaves look healthy and happy I kind of wish it had a few more strands but I’m going to work hard to make sure it’s happy and healthy! For winter protection they wrapped it in cotton I’m super happy with all my plants so far!
Very health roots and beautiful leaves, with new leaf coming out. Love this plant!
Absolutely love my plants! It was my first time ordering from this company and they did not disappoint. It arrived in perfect condition, carefully wrapped and protected. Will definitely be buying from them again!
You then have obviously ordered from MyGreenScape!! This BEAUTIFUL, bigger then I realized plant is a welcome addition to a very sad window.
Parfaite 🖤
The Stromanthe Triostar was the last plant I unwrapped from my second order from mygreenscape.ca. I gasped when I saw this beautiful plant with its long leaves of dark and light pink and green. The underside of the leaves are deep pink. And it has some stripes, especially underneath. She is very healthy and has a few new leaves unfurling. All the plants were packaged up very well. Thanks so much!
Such a pretty plant with big ol' leaves and tons of new growth coming in. So happy with it!
My order arrived quickly and all my plants were in great shape. I love this little plant, it arrived much fuller than I expected for the price.
Just received my 3 plants, excellent condition, verry satisfied
I'm so happy to have received this ZZ plant. Originally I ordered four plants, then after looking at my order I realized 2 of the same plant was in my cart. So I contacted Mygreenscape.ca and it was just in time as the shipment hadn't gone out yet. So I was advised I could pick another plant so that is how I became a plant parent for my ZZ :-) I'm grateful for the kindness I received -Thank you Imtiaz!
This is a very healthy plant. It's tall with interesting and shiny leaves. So nice to have this plant. Thanks Mygreenscape.ca
p.s. I want to purchase the ZZ Raven with my next order.