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Embrace Winter with Our New Winter Shipping Protection Service!
Winter has arrived, and we understand that your beloved plants need extra care during the colder months. To ensure the safe arrival of your green companions, we highly recommend adding our Winter Shipping Protection (WSP) service to your order, especially if your local high temperatures are expected to fall below 15 degrees Celsius.
| To address this issue, we offer an optional (WSP) Winter Shipping Protection packaging add-on that safeguards your plants during transit. This solution comprises a cool-shield thermal wrap and, based on the delivery address, 72-hour heat packs: |
Without WSP:
- Temperature checks won't be performed.
- Special packing procedures will not be applied.
- We may not ship on specific days when it's too cold.
Please note that if you choose not to purchase WSP and your plants are damaged due to cold temperatures, we won't be able to replace them.
By adding WSP to your order, you entrust us to personally monitor weather conditions and take all necessary precautions to ensure your plants' safety. This includes using heat packs, implementing specialized packing techniques, and selecting the right shipping days.
In the unlikely event that your plant sustains any damage despite WSP, please reach out to us at support@mygreenscape.ca. To help us address the issue, kindly provide photos of the entire plant, highlighting specific damages, along with the packing slip found inside the box.
Our experience in shipping plants during winter has shown that WSP is crucial to cover additional labor and supply costs, ensuring your plants' well-being throughout their journey.
We appreciate your understanding and thank you for choosing us to provide you with exceptional plants and top-notch customer service.
For further details, please visit our Winter Shipping Protection FAQs page.
Delivery Policy for Plant Condition
Delivery Policy for Plant Condition
"I have only received part of my order. What to do?
No worries if you've only got part of your order! Our plants come from different nurseries and might arrive in separate shipments, typically 1-2 days apart. It's all part of ensuring your green friends reach you in top-notch condition!
If you do not receive the remaining packages within 48 hours contact support at info@mygreenscape.ca
What is the Life Time Support?
Absolutely! Lifetime support means you can count on us whenever you have questions or uncertainties about your plant. Whether you're puzzled by its behavior or just want to ensure it's thriving, we're here for you. Connect with us on Instagram @mygreenscapeto or shoot us an email at support@mygreenscape.ca.
When it comes to our guarantee for plants shipped with standard or express, rest assured that we offer a 30-day happy healthy plant guarantee on all such shipments. This ensures that your plants are covered for 30 days after delivery, giving you peace of mind regarding their condition. If you have any concerns within this period, feel free to reach out to us for assistance.
For further details, please visit our Local Delivery, Store Pickup, Standard Shipping Guide Page.
What to expect
What to expect
Your plant will arrive in a standard nursery pot, typically 0.5" - 1" smaller than the stated size to seamlessly fit into your chosen decorative pot. Washable Paper Planter Bags are available for separate purchase.
Just like nature intended, each plant is unique, showcasing natural variations in size, shape, and characteristics. Our commitment is to deliver a plant that closely resembles the one featured on our website, matching your chosen size, and with the potential to thrive happily in your home.
Frequently Asked Questions
Frequently Asked Questions
Certainly! If you're pondering about ordering plants online, you're not alone. We've compiled the most frequently asked questions. Check out our FAQ section here for quick answers! Happy planting!
Plant & Pot Size Chart
Plant & Pot Size Chart
Choosing the right pot size for your plants can be a daunting task, especially if you're new to gardening. But fear not! Our pot sizes chart can help you find the perfect match for your plants, ensuring they have enough space to grow and thrive. With our guide, you'll be able to confidently choose the right pot size and plant variety for your gardening needs.
Plant Pot Size Guide.
| Extra Small | 7-10 cm | 2.5 - 3 inches |
| Small | 11-12 cm | 3.5 - 4 inches |
| Medium | 14-17 cm | 5 - 6 inches |
| Large | 19-21 cm | 8 - 10 inches |
| Extra Large | 24-27 cm | 12 - 14 inches |
All sizes are specified in product details.
Your Complete Guide to Pot Sizes: What Size Should You Choose?
When selecting a pot for your plant, it's important to find the right size. But with all the different options out there, how do you know which one is best? We're here to help!
MyGreenscape's pot sizes chart is a great resource for finding your perfect fit. Our easy-to-read chart takes out all the guesswork and helps you quickly choose the right size for your plant.
Smaller pots are best for seedlings or small plants just starting out. These tend to be shallow but wide, allowing enough room for the roots of the young plant but not too much where they get overcrowded. Medium-sized pots are ideal when your plant has grown from its infancy and is ready for more space. These are deeper and wider than small pots, so that it can accommodate larger root systems - making sure your plant gets enough nourishment while still giving it breathing room. Large pots are top choice if you have an established plant in need of lots of space - think trees and large shrubs! The spacious depth and width allow plenty of room for deep root systems without struggling for air or light.
No matter what size you choose, MyGreenscape has got you covered, with our pot sizes chart guaranteeing you find the perfect fit every time!
Winter Shipping Protection
Winter Shipping Protection
We take extra care with each package during the colder months. For destinations experiencing cold weather, we provide insulated packaging and heat packs as needed to protect your plants from freezing temperatures. With Winter Shipping Protection, your plants are equipped to arrive safe and sound, even in winter’s chill.
Care Guide
Care Guide
Explore essential care tips. check out our Comprehensive Resource for Indoor Plant Care.
PRO TIPS
Customer Reviews
The Winter Shipping protection worked perfectly. Plant arrived safely and was healthy.
The Winter Shipping Protection ensured my plants arrived in perfect condition despite the cold weather.
The Winter Shipping Protection worked wonders! My plants arrived in excellent condition despite the cold weather. Thank you for ensuring a safe delivery!
2023-12-01
The Winter Shipping Protection worked wonders! My plants arrived in excellent condition despite the cold weather. Thank you for ensuring a safe delivery!
