Frequently Asked Questions

We deliver to all provinces.

We provide local delivery to Greater Toronto Area (GTA) and nearby areas like Mississauga, Brampton, Vaughan, Richmond Hill, Markham, and Scarborough, Plants in medium size pots (5” - 6” or under) can be shipped to all provinces, including Ontario, Quebec, Alberta, British Columbia, Manitoba, and more.

Delivery happens on the date you select at checkout. Simply choose your preferred “Order Due Date,” and we’ll ensure your plants arrive on that day, fresh and ready to enjoy.

We take winter plant shipping seriously. Before any order leaves, we check the weather at the destination and may delay shipping if temperatures are dangerously low. All boxed plants are protected with heat packs and insulation when needed to prevent cold damage. While some stress can happen during shipping, healthy plants usually bounce back quickly with proper light and care. Winter shipping protection is available for an additional fee to give your plants the safest journey possible.

Without Winter Shipping Protection (WSP):

• Temperature checks won't be conducted.
• Heat packs won't be included.
• Special packing procedures won't be followed.
• We may not ship on certain days unless WSP has been purchased. If your plants are damaged due to cold temperatures and WSP was not purchased, they will not qualify for replacement or refunds.

If you happen to miss your local delivery, don't worry! Our Delivery Representative will reach out to you via phone to ensure someone responsible is available at home.

In case you miss the delivery for the first time, your order will be placed back in the delivery queue. Expect a redelivery within 2-4 days for Toronto core areas or up to 7 days for other locations.

Missed it again? A redelivery charge will be applied for the second attempt.

Should you decide to cancel the order after a delivery attempt, a $15 delivery charge will be applied for each unsuccessful attempt.

Make sure to provide your phone number during the order so we can easily communicate with you to coordinate the delivery schedule.

Not usually, but we recommend being available on delivery day so plants are not left outside for extended periods. Especially during winter.

If your order has not been packed or shipped yet, contact us as soon as possible and we’ll do our best to help.

Yes. You can ship to a different address and include a gift note at checkout.

Sorry about that! Email us at support@mygreenscape.ca with your order number and a few photos within 72 hours of delivery, so we can check it with the carrier. 

We'll send you a replacement or a full refund, and if we need the plant back, we'll send you a prepaid label.

We currently ship to physical addresses only. Some rural locations may experience longer delivery times, and handling fee.

Your plant might look a bit different from the website, and that's totally normal! Live plants naturally have variations in color, texture, finish, and size.

Even though we try our best to showcase them accurately, you might notice subtle differences from what you see online. It's all part of the unique charm of each living plant!

Absolutely! We provide in-store local pickup at our Richmond Hill Location.

Our doors are open Wednesday to Sunday from 12 PM to 6:30 PM, and we're closed on Monday and Tuesday.

Choose your pickup date at checkout your order will be prepared 24 hours before it, and you've got a 15-day window to swing by and grab it. Easy peasy!

Each shipping address requires a separate order.

Lifetime support means you can reach out anytime you have a question about your plant, whether it's acting strange or you just want to make sure it's doing well. 

Message us on Instagram @mygreenscapeto or email support@mygreenscape.ca.

Lifetime support is for care help, not replacements. If a plant doesn't make it within the first 30 days, that's covered by our 30-Day Happy Plant Guarantee.

Yes. Our lifetime plant support is available to everyone, regardless of where the plant was purchased.

Most plants don't need to be repotted right away. Let your new plant settle in its current pot for 7 to 10 days so it can recover from shipping and get used to its new spot. 

After that, you can repot if needed, but many plants are happy right where they are. 

Just keep in mind that if you repot during the first 30 days, our 30-Day Happy Plant Guarantee no longer applies.

Isolate the plant right away and contact us for guidance. Pests can happen, even with healthy plants. Common Pests

Yes. Care information is available on our website, and we’re always here for ongoing support. Plant Care Library

Each plant is unique. Size, shape, and colour may vary slightly, which is completely normal.

Watering depends on the plant type, light, and environment. Always check the soil before watering rather than following a strict schedule.

No need. Give it 7 to 10 days to settle in first. If you repot during the first 30 days, our 30-Day Happy Plant Guarantee no longer applies.

Light requirements are listed on each product page. If you’re unsure, reach out and we’ll help you choose the right spot. Plant Light Requirements

If your plant isn't thriving, no worries – we've got your back! Just snap a quick picture of your plant and share it with us through our Lifetime Support Page or shoot us an email at support@mygreenscape.ca. We're here to lend a helping hand! 🌿

Sometimes plants attract tiny pests, mould, or even mushrooms, especially if soil stays too wet. If you see bugs, gently isolate the plant from others, wipe the leaves, and use an insecticidal spray if needed to keep them from returning.

White mould on the soil usually means it’s a bit too damp; scrape it off and let the soil dry a little between waterings. Mushrooms can pop up in moist soil as well remove them and replace the top layer of soil if you have potting mix on hand. They’re safe to touch but should not be eaten by people or pets.

For more plant care tips, watering schedules, and how to help your plant thrive in your space, check out our plant care guide:

If you’re still unsure about what you’re seeing, you can also reach out to us on Instagram @mygreenscapeto or email support@mygreenscape.ca 

We’re happy to help.

Every plant has its own needs for light, water, and humidity, and getting them right can make all the difference. To help your plant thrive, check out our full plant care library with guides for every type of indoor plant: Plant Care Guide.

Every plant comes with our 30-Day Happy Plant Guarantee. If your plant arrives damaged, has pests or disease, or starts to decline within 30 days, email us a few photos and we'll send a replacement or a full refund. 

If we need the plant back, we'll send you a prepaid label, so you never pay for return shipping. We can't take back plants for change of mind, or plants that have been trimmed or otherwise changed. 

For full details, see our return policy page. return policy page

If your plant isn't thriving within 30 days of delivery or pickup, send us a few photos. We'll look at it with you and send a replacement or a full refund. Read the full 
30 Day Happy Plant Guarantee.

Contact us with photos of the affected plant and we’ll take care of that portion of your order.

If your plant arrives damaged or declines within 30 days, contact us with photos and we’ll make it right.

Once approved, refunds or replacements are processed as quickly as possible, usually within a few business days.

Change of mind returns are not accepted for live plants.

Natural variation, cosmetic imperfections, or changes due to normal care and environment are not considered defects.